Something that answers while you are on the tools.
The agent picks up the moment an enquiry lands, answers the obvious questions, qualifies it against your rules, and books it. You see it when you knock off.
Hey, do you do gas fitting? Hot water system died tonight9:41 pm
We do. I am the after-hours assistant, so I will be straight with you: I am automated, but I can get this sorted. Whereabouts are you?9:41 pm
Kellyville9:42 pm
Qualified · service area
That is in our area. Gas or electric system, roughly how old?9:42 pm
Gas, maybe 12 years old9:43 pm
At that age it is likely a replacement, and the team can quote on site. First slot is tomorrow 7:30am. Want me to book it?9:43 pm
Yes please9:44 pm
Booked · Wed 7:30am
Thread filed to CRM · SMS confirmation sent
Done. If anything changes overnight, reply here and a real person will see it first thing.9:44 pm
A demonstration, but the shape is real: it says it is automated, and the job still gets booked.
The three jobs
What it does all day
WhatsApp · Instagram · Messenger · website chat
Answers
The questions you get asked forty times a week. Instantly, at any hour.
Qualifies
Your rules: service area, job type, budget, urgency. Real jobs get booked and confirmed.
Hands over
Complaints, odd requests, big jobs. It stops and tells you why.
The evening race
What tonight costs without one
An 8pm quote request is usually put to three businesses at once. Same ad, same spend; the difference is the thirteen minutes after it works.
The evening as it stands
7:58 pmYour ad worksDead hot water system. They tap it and call the number.
8:02 pmThe call rings outYou are at dinner. The phone is on the charger in the ute.
8:04 pmThey ring the next businessSame suburb, same service.
8:15 pmBooked. Not with you.The decision took thirteen minutes. You were never in it.
The same evening, with an agent
8:02 pmAnsweredFirst reply in seconds.
8:05 pmQualifiedArea, job type, urgency. Worth your time.
8:07 pmBooked for the morningConfirmed by SMS. You find out over breakfast.
You were in the conversation before anyone else rang.
The full spec
What is included
Trained on your real enquiries, then live shadowed before it runs on its own.
Channels
Replies on WhatsApp, Instagram, Messenger and your website
Answers
Answers the questions you get asked forty times a week
Qualifies
Qualifies against your rules: service area, job type, budget, urgency
Books
Books straight into your calendar and confirms it
Hands over
Hands over to a human the moment it should, and tells you why
Compliance
Built to comply with the Spam Act and the Do Not Call Register
Timeline
Two to three weeks, including training it on your real enquiries.
It does not quote work it cannot see, and it does not pretend to be a person. Both of those are deliberate, and the second is why customers keep talking to it.
What it costs
No price list, and that is deliberate. Every number we give is fixed against a written scope, so the honest version of this section is what the number depends on.
An agent on your channels
Fixed setup, quoted on scope
Two to three weeks, including training it on your real enquiries.